We started out as IT technicians in schools and were involved in the original pilot to provide centralised IT support across the education environment in the local area.
When we formed Concero in 2008, we set out to work with like-minded individuals who care about providing high-quality learning environments.
Each member of our team genuinely cares about the quality of the service they provide. As many of them have a background in education themselves, they have first-hand experience of the potential of technology to transform learning.
Over the years, we’ve been lucky enough to work with some truly inspirational individuals who have ultimately helped us make Concero what it is today. You can read about some of them on this page.
We are here to provide friendly face to face support and help with basic onsite IT tasks. If we find a problem we can’t fix, we simply use Conceros’ support network through the service desk to find the right person for the job. We are always happy to help and we will make regular visits to every classroom to find out if there is anything you need.
Led by the service desk manager we are constantly on the move between schools picking up any support tickets which the helpdesk and first line engineers are unable to complete. We don’t have a fixed schedule so we can respond to onsite emergencies quickly and get the problem resolved.
Andy Cunningham – ‘7 Years with Concero has given me exposure across the different within our business. After gaining my PRINCE@ Project Manager certification I have spent the last 18 months delivering successful projects and installations. My team is now exploding to focus our attention on change implementation and quality assurance, which allows us to provide the best possible service to our customers.
Without a doubt, technology in schools has become more complicated and it is no longer possible to expect one person to cover all aspects of it. Our team not only has years of experience in the education sector but also specialises in different areas of technology. This makes us a key component to help keep your school up-to-date, compliant and we ensure any new technology integrates seamlessly.
The central support team has evolved over the years and it is now the central component to communication between Concero and its customers. I continually review all the information passing through the service desk to look for trends, training requirements and areas of improvement for our support service. It’s my responsibility to make sure SLAs are met and day to day support service operations are effective.
Every ticket is logged is analysed by us and allocated to the correct team. We also use the latest remote support technology to resolve issues faster than sending and engineer to site. We have a broad knowledge of school systems so we understand the common technical issues schools face on a daily basis.
We started out as IT technicians in schools and were involved in the original pilot to provide centralised IT support across the education environment in the local area. We formed Concero in 2008 and set out to work with like-minded individuals who care about providing a high quality-learning environment. We’ve been lucky enough to work with some truly inspirational individuals who have ultimately helped us make Concero what it is today.