Your very own ICT department, wherever and whenever you need them!

We know valuable contact time, space and money have been invested in ICT over the years and as systems in schools become more sophisticated, they are more reliant than ever on a provider that can make it all work efficiently. With a dedicated team looking after your school’s requirements, we are just a phone call away from providing you with the answers you need.

Impartial and achievable solutions you need to grow

Whether you are looking for us to take full ownership of your systems or work alongside your existing IT department in a consultancy role, with us you are guaranteed a fresh, creative, professional and honest service which meets your specific requirements from an established IT company with over 15 years experience in education.

We’re listening and learning

It’s how we learn about your requirements and measurements of success in order to tailor our services to meet your individual needs, along with ensuring that with our on-going support and services we have the expertise to take care of your school.

Peace of mind flexibility

Problems rarely occur at a convenient time, so whether in person, remotely or by telephone our team is ready to deal with your technical issues in order to restore your service as quickly as possible in order to keep your school running smoothly

Optimise don’t compromise

Through the use of a structured service delivery framework (FITS), we believe you can achieve better results for less without compromising front level services, keeping costs to a minimum but still having a positive impact on teaching and learning which enhances the educational experience.

Grow on your own terms

Whether you define growth as expansion, more capacity, or greater efficiency you can achieve more growth with Concero UK.

Key points about our
ICT support service

• A service which is managed by us, not you!
• A service level agreement that is specific, deliverable, measurable and tailored to your specific needs
• A team of three technicians assigned to your school, not just one
• A dedicated service manager to oversee all work taking place
• Bi-monthly meetings to ensure we’re meeting your expectations and report on all work undertaken
• Accurate information gathered about the hardware and software in your school
• Strategic three to five year development plan for ICT in place
• One point of contact for all ICT related queries
• A central management system to log and monitor all job requests
• Agreed timescales for all problems to be fixed
• The right technician allocated to the job to ensure that it is fixed as quickly possible
• Flexible scheduling for technician visits
• Daily routine maintenance carried out on your network
• No more waiting for a technician to be onsite. You report the problem and have someone dealing with it the same day